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Medineps

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Knowledge Base

Frequently Asked Questions

Everything you need to know about Medineps. Can't find what you're looking for? Contact us.

Getting Started

How do I sign up for Medineps?

Visit our registration page and create an account. Start with a free trial — no credit card required.

How long does it take to set up?

Most small clinics are fully operational within a day. Larger facilities typically complete setup within one week.

Do I need technical expertise?

Not at all. Medineps is designed for healthcare professionals. We provide onboarding assistance.

Can I import existing patient data?

Yes. We offer data migration services to transfer patient records and appointment history.

Billing & Plans

Is there a setup fee?

No setup fees. All plans include free onboarding assistance.

Can I switch plans later?

Yes, you can upgrade or downgrade at any time. Changes take effect immediately.

Do you offer discounts for annual billing?

Yes, annual plans come with a 15% discount over monthly billing.

What payment methods do you accept?

We accept eSewa, Khalti, bank transfers, and mobile banking.

Security & Compliance

Is my data secure?

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We undergo regular security audits.

Is Medineps HIPAA compliant?

Yes, we follow HIPAA guidelines and best practices for healthcare data protection.

Where is my data stored?

Data is stored in secure cloud data centers. Enterprise customers can choose region-specific storage.

Do you offer on-premise deployment?

Yes, our Enterprise plan includes on-premise deployment options.

Technical Support

What kind of support do you offer?

All plans include email support. Growth plans add chat support. Enterprise includes a dedicated account manager.

Do you have an API?

Yes, we offer a comprehensive RESTful API for integrating with your existing systems.

Can I customize Medineps?

Yes, we offer configuration for workflows, templates, and reports. Enterprise customers can request custom development.

Is there a mobile app?

Medineps is fully responsive on mobile browsers. Native apps available for Enterprise.

Still Have Questions?

Our team is happy to help. We'll get back to you within 24 hours.

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